Frequently Asked Questions

The Fire Department maintains a Street Guide at both fire stations, at the administrative offices, and in emergency vehicles. The guide is updated regularly to include streets in new subdivisions, directions, maps, and address ranges. If you are having trouble locating an address, stop in, call, or send an email, and we’ll be glad to help. Please do not use 911 to get directions. Call the Administrative Office at 832-595-3600.

Please call 911 for any type of fire or medical emergency, or for medical non-emergencies. For other types of calls, call the Rosenberg Communications Center at 832-595-3700. Do not call the fire station, as crews are not always at the station. They may be out doing training or at another emergency.

Charges for EMS supplies help cover the cost of equipment, supplies, and medicines used before the transfer of care to Fort Bend EMS. Most insurance carriers have a payment for EMS transports built into their plans, which should cover the costs. If you are unable to pay, contact the Fort Bend Patient Account Services at 281-633-7064.

Fire hydrant maintenance is the responsibility of the City’s Public Works Department. Please report the problem through Citizen Relations by calling 832-595-3301 during regular business hours, or by completing the Contact Us Form available here. After office hours or weekends, you may contact the Rosenberg Communications Center at 832-595-3700 to report emergency leaks.

State law requires that vehicles responding to an emergency must use both red lights and sirens. We do try to respect the community and the surrounding homes close to both of our fire stations in the early morning hours.

No. The local Red Cross provides excellent life saving training. They can be contacted through the following information:

Address
4601 Avenue H Suite 12
Rosenberg, TX 77406
P.O. Box 87
Richmond, TX 77406-0061

Phone: 281-342-9480
Fax: 281-342-0061

Email the Red Cross

Unfortunately, we are unable to offer these kinds of services anymore. Without having fire fighters that stay at the station even during emergencies we cannot guarantee the safety of any non-employees in the stations in our absence.

No. A city ordinance prohibits burning trash within the Rosenberg city limits. If you have questions about the ordinance, please contact our fire safety inspectors at 832-595-3600. If you do not live in the City limits and wish to burn trash or leaves the Fort Bend County Fire Marshal does not give approval for outdoor burning.

Please contact Texas Commission on Environmental Quality (TCEQ) at 713-767-3700, for the rules and regulations regarding outdoor burning. If outdoor burning is approved by TCEQ, call the Fort Bend County Fire Marshal’s Office at 281-341-4665 and the local Fire Department. You should also check the Fort Bend County Fire Marshal’s website to determine if a burn ban is in effect.

Do not leave the burn area unattended and make sure the fire is completely extinguished by dark. Be courteous to your neighbors, please do not burn if the smoke is going to drift into their home or cause problems for them.

These concerns are handled by the City’s Code Enforcement Department and should be reported through Citizen Relations, by calling 832-595-3301, or completing the Contact Us Form.

We do not usually attend to matters like these. Try opening a can of tuna and waiting for the cat to get down on its own. If that doesn’t work, give us a call at 832-595-3600, and we’ll see what we can do.

You can get your blood pressure checked at any fire station.

Call the Rosenberg Fire Department at 832-595-3600 between 8 am and 5 pm, Monday through Friday.

Check the Yellow Pages under Fire Extinguishers.

The Rosenberg Fire Department does not supply sand bags or shovels. Check the Yellow Pages under Rock, or Sand and Gravel.

Fire Department units are dispatched according to information received by the 911 operator. The Rosenberg Fire Department thinks pessimistically when they respond to citizens in need of help. In other words, the firefighters are prepared to deal with the worst that could happen. They are fast, well-trained and pleasant in their response.

A computer selects the closest unit to respond to an incident. The Fire Department’s philosophy is to get our firefighters there as soon as possible. In preparation for the worse-case scenario, an ambulance often is dispatched as well. The first unit on the scene may not be an advanced life support unit (a unit with paramedics). Therefore, such a unit also will be responding.

There may be four Fire Department vehicles on the scene for what appears to be a “simple” incident. However, in emergency services we have learned that if we assume something is “simple,” we can be horribly mistaken. Plus, we respond as fast as we can, prepared to encounter the worst. The winner in these situations will always be the citizen who needs help.

As explained in the previous answer, sometimes several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units were cancelled and put back into service, ready to take another call.

Most likely, when you see an emergency vehicle go “Code 3” (lights and siren) through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call they were going on.

This is called “venting the roof.” There are two basic reasons for this practice. Dangerous gases and dark smoke accumulate in a burning building. Unlike the movie version of fires, it is impossible for firefighters to see in such an environment.

When a hole is made in the roof because the building is “vented,” the smoke and gases escape because heat and smoke rise. It makes it much easier for the firefighters in the building to see. It also reduces the possibilities of backdraft and flashover. Another reason for venting the roof is to see how far the fire has progressed.

One of the fastest avenues through which fires spread is the attic. Heat and smoke rise into the attic where the fire can move quickly. Firefighters may go ahead of the fire on a roof, cut holes to access the attic, and stop the fire from spreading through the attic.

See firefighter recruitment/career information or call 832-595-3600. Battalion Chief Daryl Maretka can also assist you with any further questions you may have. Lastly, you can visit the Human Resources page.